At Finovate, we strive to provide high-quality business consulting and financial planning services tailored to our clients' needs. We understand that sometimes circumstances may require cancellations or modifications to services. This policy outlines our approach to returns and refunds.
By using our services, you agree to the terms outlined in this Return & Refund Policy.
1. General Refund Policy
Since Finovate provides consulting services rather than physical goods, our refund policy applies to service cancellations, modifications, and pre-paid engagements. Refund eligibility depends on the nature of the service and the stage of its completion.
Full Refunds: Available if the cancellation request is made before the service has commenced.
Partial Refunds: May be granted for services that have begun but are not yet completed, depending on the level of work already provided.
Non-Refundable Services: Completed services and consultations that have already been delivered are non-refundable.
Each refund request is evaluated on a case-by-case basis.
2. Service Cancellations
If you need to cancel a scheduled consultation or service engagement, please notify us as soon as possible. Our cancellation terms are as follows:
More than 48 hours before the scheduled service → Eligible for a full refund.
Less than 48 hours before the scheduled service → May be eligible for a partial refund.
After service commencement → Refund requests will be evaluated based on work completed.
For long-term consulting agreements, cancellation policies may be outlined in individual contracts.
3. Refund Processing
If your refund request is approved, refunds will be processed as follows:
✔ Original Payment Method: Refunds will be issued to the same payment method used for the original transaction.
✔ Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your bank or payment provider.
✔ Transaction Fees: If applicable, payment processing fees may be deducted from the refund amount.
For questions regarding refunds, contact us at [email protected].
4. Modifications & Rescheduling
If you need to modify or reschedule your consultation or service engagement:
✔ Requests made at least 48 hours in advance → No additional fees, and we will accommodate a new time.
✔ Requests made less than 48 hours before the scheduled service → May incur a rescheduling fee.
We aim to be as flexible as possible while ensuring fair scheduling practices for all clients.
5. Exceptions & Special Cases
While we adhere to the policy outlined above, exceptions may be made in cases of:
✔ Technical issues on our end – If a service is disrupted due to factors within our control, we will offer alternative solutions or a refund.
✔ Unexpected client circumstances – If you experience unavoidable circumstances (e.g., medical emergencies), we will assess refund eligibility on a case-by-case basis.
✔ Service dissatisfaction – If you believe our service did not meet the agreed-upon expectations, please contact us to discuss resolution options.
Our goal is to ensure client satisfaction while maintaining transparency and fairness.
6. Contact Us for Refund Requests
If you have any questions regarding cancellations, refunds, or modifications, please reach out to our team:
📍 Address: 29 Uxbridge Rd, London W12 8LH, United Kingdom
📞 Phone: +44 208 749 5107
📧 Email: [email protected]
We are committed to providing clear and fair policies to ensure the best experience for our clients.